Technical Support
Email and phone support to technical questions (9am - 5pm AEST)
Liaison with software vendors for platform defect resolution
Access to self-service knowledge base
Access our Data Experts and Library to support your Data Projects.
Single use case
Re-use one of our Data Products and let the Peclet team take care of the configuration, data ingestion and maintenance.
Multi use cases
Use Peclet as an extension of your team for all your day-to-day data initiatives.
Tap into Peclet's expertise and comprehensive toolsets for your complex data projects and/or resources intensive data tasks
Find the package that suits your needs
Email and phone support to technical questions (9am - 5pm AEST)
Liaison with software vendors for platform defect resolution
Access to self-service knowledge base
Best effort response time
Priority resource allocation to High Priority requests within 1 business day
Number of concurrent tasks (1)
24x7 platform monitoring
Business hour (9am - 5pm AEST) incident resolution
Devices / data sources inactivity monitoring and alerts configuration
Optimisation of Opendatasoft datasets size
Dedicated Technical Account Manager
Access to our Ticketing/collaboration platform (monday.com)
Regular progress & prioritisation meetings
Activity reports
UX / Graphic Designer
Frontend Developer (HTML / CSS / JavaScript / Angular JS)
Python Developer (API integration, complex transformation)
Data analyst
Data scientist
Business analyst
Online training
In person training
Access to Peclet’s library of connectors
Metadata templates configuration
Manual file imports (in formats supported by Opendatasoft)
Scheduled file imports (in formats supported by Opendatasoft)
Bulk file imports using Opendatasoft harvesters
Connector development for new data sources (https API integration using CSV or JSON data format)
Data sources / 3rd party API analysis
Collaboration with 3rd data source provider
MQTT Integration
Provision of SFTP Server
Static forms
Dynamic forms
Access to Peclet’s library of transformation/aggregation functions
Data transformation/aggregation using Ubifunctions
Data enrichment using ODS processors and Ubidots synthetic variables for simple calculation logic (e.g. multiplication, division, addition and subtraction between fields)
Complex data transformation using AWS Lambda or MS Azure Function
Advanced data analysis and complex calculations (e.g. predictive functions)
Access to Peclet’s library of dashboards / data stories
Data Portal look and feel configuration
Home page design and configuration
Standard dashboards
Standard dashboard requirements
Standard dashboard design
Standard dashboard configuration
Custom/complex Dashboards
Complex dashboard requirements
Complex dashboard design
Complex dashboard configuration
Web app external to Opendatasoft’s page, using Opendatasoft widgets
Data Products
Data product requirements
Data product design
Data product development
Reused data product customisation
pdf reports
3D maps (using Mapbox SDK, usage cost may occur)
3rd party support for integration with Opendatasoft and Ubidots APIs
Access to standard datasets
Access to high-value datasets
(1) This is the number of tasks we would undertake simultaneously. Where 1 is indicated, this means that we will deliver tasks sequentially and work on 1 task at a time.
Our projects receive continual recognition
Please get in touch to discuss your data ideas, for a demo or to create your trial environment.